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Shipping, Delivery and Returns

Shipping & Handling rates

    Our shipping & handling rates are calculated by weight. See the scale below for the applicable rates for Australia.

    Rate: Weight Range: Price:

    Rate A: 1g to 500g

    1g-500g

    $11

    Rate B: 501g to 1kg

    501g-1000g

    $15

    Rate C: 1kg to 3kg

    1001g-3000g

    $19

    Rate D: 3kg to 5kg

    3001g-5000g

    $22

    Rate E: 5kg to 7kg

    5001-7000g

    $37

    Rate F: 7kg to 10kg

    7001g-10000g

    $52

    Rate G: 10kg to 15kg

    10001g-15000g

    $77

    Rate H: 15kg to 22kg

    15001g-22000g

    $140

     

    International shipping rates depend on the country to ship to; please add your items to the cart and the delivery costs will be calculated at the checkout. 

    Delivery

    Orders will be shipped on weekdays usually within 48 hours after receiving your order. 

    If you aren’t available to receive your order, the carrier will leave your order in a safe place.

    If your delivery address is to a Post Office Box, please collect your package promptly as Australia Post will return your order to us if it has not been collected a week after delivery. 

    Undelivered orders on return, will be refunded minus the shipping cost and a new order will need to be placed for redelivery.

    Returns

    If you are returning an item because you changed your mind (or you need a different size), we kindly ask you to pay for the return shipping. 

    Please send your return (including your name & order number) to:

    RFDS Returns 

    Visitors Centre 

    Airport Road 

    Broken Hill NSW 2880 

     

    Please be sure to include your name, order number and reason for return so we can provide a refund once we receive your item(s) in new condition.

    A notification of refund will be sent to the email address provided when you ordered.

     

    For exchanges, please place a new order for the item(s) you require at our DocShop online store. You can do this either before or after you receive the refund for your return.

     

    For any other enquiries including faulty goods, please contact us either by email or phone (see contact details below).

    RFDS DocShop contact details: docshop@rfdsse.org.au

    Phone: 08 8080 3714 during trading hours

    Trading hours:

    Monday- Friday: 9:00am - 4:30pm (Australian Central Standard Time)

    Weekends and Public Holidays:  10:00am - 3:30pm (Australian Central Standard Time)

    Visit our Broken Hill shop:

    RFDS Bruce Langford Visitor Centre
    Airport Road
    Broken Hill NSW 2880

    Visit our Dubbo shop:

    RFDS Dubbo Visitor Experience
    21 Judy Jakins Drive
    Dubbo NSW 2830

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