Shipping & Handling rates

Our shipping & handling rates are calculated as per below. For your order you see the applicable rate in the checkout based on the weight of your order.

International shipping rates depend on the country to ship to; please add your items to the cart and the delivery costs will be calculated at the checkout. 

Delivery

Orders will be shipped from our warehouse on weekdays usually within 48 hours after receiving your order. 

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COVID-19 update regarding deliveries and handling: 

Australia Post have provided updates that further delays for Australia domestic service are being experienced. Click here for more.  

Your signature is usually required on delivery. However, under the current COVID-19 circumstances, Australia Post has changed their procedures. Click here for more: Updated procedure from AusPost.

International orders: Please note there are delays to get your international parcel to you. Click here for the update from Australia Post. 

Our warehouse and logistics partner has implemented a number of additional, proactive health and safety measures to ensure they protect customer orders and their staff.

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If you aren’t available to receive your order, the carrier will leave a notification for you. Please get in contact with the carrier as stated on their notification within the suggested time frame to avoid your order being returned to the warehouse.

Returns

When you buy from the RFDS DocShop you help keep the Flying Doctor flying because all profits we make are going directly to the RFDS. We appreciate your support and hope you love what you've ordered from us!

If you are not entirely happy with your purchase, or if there is an error with your order, please contact our RFDS DocShop support team (see details below) to arrange a refund or exchange. Please have your receipt on hand so that we can easily identify your order.

If you are returning or exchanging an item because you have decided you do not want it anymore, we kindly ask you to pay for the return shipping. Once we receive the item back at our Broken Hill address (details below), we will issue a refund in both cases exchange or return. If you want to exchange, we ask you to kindly put a new order in.

RFDS DocShop contact details: 

docshop@rfdsse.org.au

Phone: 08 8080 3714 during trading hours

Trading hours:

Monday- Friday: 9:00am - 5:00pm (Australian Central Standard Time)

Weekends:        10:00am - 4:00pm (Australian Central Standard Time)

Returns shipping address:

RFDS 
Visitors Centre/ DocShop
Airport Road
Broken Hill NSW 2880

** For returns, please add a copy of your receipt or your order number to the return parcel, so that we can easily identify your order.**