Shipping, Delivery and Returns

Shipping & Handling rates

Our shipping & handling rates are calculated as per below. For your order you see the applicable rate in the checkout based on the weight of your order.

International shipping rates depend on the country to ship to; please add your items to the cart and the delivery costs will be calculated at the checkout. 

Delivery

Orders will be shipped from our warehouse on weekdays usually within 48 hours after receiving your order. 

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COVID-19 update regarding deliveries and handling: 

Australia Post provides updates regarding delays for Australia domestic service here.

International orders: Please note there could be covid-related delays to get your international parcel to you. Click here for the update from Australia Post. 

Our warehouse and logistics partner has implemented a number of additional, proactive health and safety measures to ensure they protect customer orders and their staff.

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If you aren’t available to receive your order, the carrier will leave a notification for you. Please get in contact with the carrier as stated on their notification within the suggested time frame to avoid your order being returned to the warehouse.

Returns

For returns and any other enquiries, please contact us at docshop@rfdsse.org.au. We will let you know which return address is best. If you are returning or exchanging an item because you changed your mind, we kindly ask you to pay for the return shipping. 

RFDS DocShop contact details: docshop@rfdsse.org.au

Phone: 08 8080 3714 during trading hours

Trading hours:

Monday- Friday: 9:00am - 5:00pm (Australian Central Standard Time)

Weekends:        10:00am - 4:00pm (Australian Central Standard Time)

Visit our Broken Hill shop:

RFDS Visitors Centre
Airport Road
Broken Hill NSW 2880