Shipping, Delivery and Returns

Shipping & Handling rates

Our shipping & handling rates are calculated by weight. See the scale below for the applicable rates for Australia.

International shipping rates depend on the country to ship to; please add your items to the cart and the delivery costs will be calculated at the checkout. 

Delivery

Orders will be shipped on weekdays usually within 48 hours after receiving your order. 

If you aren’t available to receive your order, the carrier will leave a notification for you. Please get in contact with the carrier as stated on their notification within the suggested time frame to avoid your order being returned to us.

Undelivered orders on return, will be refunded minus the shipping cost.

Returns

If you are returning an item because you changed your mind (or you need a different size), we kindly ask you to pay for the return shipping. 

Please send your return (including your name & order number) to:

RFDS Returns 

Visitors Centre 

Airport Road 

Broken Hill NSW 2880 

Please be sure to include your name, order number and reason for return so we can provide a refund once we receive your item(s) in new condition.

A notification of refund will be sent to the email address provided when you ordered.

For exchanges, please place a new order for the item(s) you require at our DocShop online store. You can do this either before or after you receive the refund for your return.

For any other enquiries including faulty goods, please contact us either by email or phone (see contact details below).

RFDS DocShop contact details: docshop@rfdsse.org.au

Phone: 08 8080 3714 during trading hours

Trading hours:

Monday- Friday: 9:00am - 4:30pm (Australian Central Standard Time)

Weekends and Public Holidays:  10:00am - 3:30pm (Australian Central Standard Time)

Visit our Broken Hill shop:

RFDS Visitors Centre
Airport Road
Broken Hill NSW 2880