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Gift Cards Terms & Conditions and FAQs

Q: How long is the gift card valid? A: Our gift cards are valid for three years from the date of purchase. The expiry date is stated on the gift card pdf itself, so you won't miss out on your shopping.

Q: Are there any processing fees? A: Our gift cards have no additional processing fees. 

Q: Who will receive the gift card? A: You as the purchaser will receive the gift card pdf to your email address. You can then forward it to a family member or a friend as a gift. 

Q: Can a gift card be used more than once? A: Yes, provided there is still a balance remaining on the card.

Q: Can gift cards be reloaded? A: No, you can't reload a gift card.

Q: Can more than one gift card be used towards a purchase? A: Yes. You can  redeem another gift card during checkout.

Q: How can I check the balance of my gift card? A: Unfortunately you can't check your own gift card balance, but you can contact us at to check the balance and let you know.

Q: Can a gift card be used to buy a gift card? A: No, you can't use a gift card to buy another gift card.

Q: Can a gift card be used to pay for shipping? A: Yes, gift cards are applied to the final order total which includes shipping.

Q: Can gift cards be used in conjunction with a discount code? A: Yes, gift cards are a form of payment.

Q; Can gift cards be refunded? A: No. Gift Cards cannot be refunded or exchanged for cash. Merchandise purchased with Gift Cards can be refunded to your Gift Card.

Q: Can remaining credits of the Gift Card be refunded?  A: Refunds or credits are not provided where there is a difference between your purchase and the $ value of the gift card;

Q: Can I redeem my gift card in a RFDS visitor centre? Yes, visit our shops in the RFDS Visitor Centres in Broken Hill or Dubbo, NSW, Australia or in the RFDS online DocShop.

For any other question please reach out to

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